Frequently Asked Questions
Who is the Spine Align Pillow designed for?
The Spine Align Pillow is ideal for anyone looking to improve sleeping posture and reduce pressure on their hips, knees, lower back, and sciatic area. It is especially effective for side sleepers, helping keep the spine and legs properly aligned throughout the night.
Will it stay in place while I sleep?
Yes. The adjustable leg strap helps keep the pillow comfortably positioned between your legs, reducing movement throughout the night and providing consistent support while you sleep.
How long does it take to feel the benefits?
Many customers notice improved comfort from the first night. However, if you've been sleeping with poor alignment for years, it may take several nights for your body to fully adjust and experience the maximum benefits.
Where are you located?
Our head office is based on the Sunshine Coast, Queensland.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We only ship to Australia at this time. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at spinelabscontact@gmail.com.
Our operating times are Monday to Friday, 9 AM- 5 PM AEST. We aim to respond within 24 hours during weekdays.