Frequently Asked Questions
Where can I use the Sciatic Relief Massager?
The ergonomic design works comfortably on beds, sofas, office chairs & floors. It includes the required power cable for easy setup at home, and can also be paired with the Spine Labs Power Bank for use on the go.
Can I Comfortably Use it While Relaxing Or Working?
Yes. The lightweight ergonomic design makes it easy to use while sitting on the couch, working at a desk, lying in bed or unwinding after a long day.
How Does The Sciatic Relief Massager Help Relieve Back Discomfort?
The Sciatic Relief Massager combines soothing heat, targeted vibration & ergonomic air compression technology to help release lower back tension, reduce stiffness & deliver deeper everyday comfort and support.
Where are you located?
Our head office is located on the Sunshine Coast, Queensland.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at safeflowfilters@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.